Pacific Green Warranty
STRUCTURAL GUARANTEE
This warranty is given on the understanding that Pacific Green manufactures "handmade" products. No two pieces are the same. Each piece is unique in appearance and cannot be replicated exactly. There will always be differences including trim colors, binding sizes and lashing styles. There will always be color variations and different shapes and sizes. In difference lies beauty.
- All structural frames are guaranteed for a minimum of 5 years. At any time within this period Pacific Green will repair or replace at its option, any palmwood or steel part of the frame which the company determines is "defective material" or workmanship. All other refurbishing or repairs will be done at minimum cost for the life of the structural guarantee. We do not guarantee leather, foam, or fabrics, which are all purchased from other suppliers.
- Warranty only applies to the original purchaser and does not apply to defects arising from normal wear and tear, corrosion, negligence, misuse, alterations, imprudence, accident or when the article has been repaired by anyone other than the original manufacturer.
- The cost of transporting furniture to and from our factory or Central Distribution warehouse (for service or service under warranty) is the responsibility of the purchaser.
- Should you require advice on any of our products please telephone the factory or nearest distributor. A "House Call" can be made to discuss any problem but a service fee, in line with industry best practice may be charged.
This guarantee shall only apply whilst the furniture is cleaned, cared for and maintained in good condition.
Pacific Green furniture has been developed with lots of attention paid to its "usability". This accent on the practical should give you generous comfort and satisfaction. In return, to get the best from your furniture, it must be used sensibly. Typical examples of what would be considered "non sensible" and therefore void warranty are:
- Sitting on the arms
- Tilting chairs on their back legs
- "Dragging" heavy lounges (lift from underneath)
- Leave/position furniture in direct sunlight or LIV rays.
- Putting "hot things on flat surfaces" (they will burn or leave marks)
- "Jumping children" or heavyweight free falling into chairs.
- Dirt, dust, shoes and domestic animals on furniture (particularly leather lounges)
- It is also sensible to dust/vacuum all surfaces regularly (to limit damage caused by usage) and then wipe over with a soft cloth (moistened with a little soapy water)
Remember this furniture, unlike veneer plasticized copies, needs a little physical work - polishing to look it's best.
For more information about Pacific Greens Warranty feel fre to contact Christine & Joe Abbott at (772) 283-7195 they or stop by their showroom located at 820 SE Indian St., Stuart, FL 34997
